Refund policy

30-day money-back guarantee

We want you to love your SVELT shapewear. If you're not happy with your order, you can request a return within 30 days of delivery for a full refund of the product price.

Eligibility

Items must be returned within 30 days of the delivery date.
For hygiene reasons, items must be in their original condition: unwashed, with tags and any hygiene liner attached, and in their original packaging.
Items marked as final sale and gift cards cannot be returned.

How to start a return

Email us at support@try-svelt.com with your order number and the item(s) you want to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Exchanges

Need a different size? The fastest way is to return the item you have and place a new order for the size you need.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 7 days if an item is damaged, defective or not what you ordered, so we can make it right at no cost to you.

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